Desktop · Compatibility
Desktop · Check firmware, runtime environment, storage connectivity and platform limitations before installation.
Device and environment checklist
- Choose Windows x64 or the macOS universal installer.
- Keep the computer awake while it serves local files to a console.
- Local storage access requires a reachable network and correct folder permissions.
If unsure, record the details first
- Record the device model and the complete system or firmware version shown in settings.
- Record the client version, launch method and intended resource format.
- Share those details and any complete error message with support before installing or replacing files.